How is the product packaged?
Your order will be mailed in a bubble-wrap black envelope or a plain box (depending on the nature and/or size of your order). There are no markings or logos on your parcel, except for the address label and courier sticker.
Your privacy is extremely important to us and our discreet packaging enables you to shop with us in complete confidence. With completely plain and unassuming packaging, you will be the only person excited about what's inside.
How fast are orders processed?
An order placed will be processed and shipped out within 1-2 business days unless otherwise advised.
What is the shipping fee and time?
Shipping is available to the following countries from different warehouses in the United States, and China:
For orders delivered to the United States :
- Standard shipping is the only shipping option for US orders:
- Free of charge for orders over $50.
- For orders less than $50, a flat shipping fee of $6.99 applies.
- Transit time depends on which warehouse your item ships from:
- Items showing the Ships from our US warehouse badge on the product page: 3-4 business days.
- All other items ship from our overseas warehouse: 8-10 business days.
- We deliver to street addresses, PO Boxes, and APO/FPO military addresses.
For orders delivered to other countries :
| Country / Region | Transit timebusiness days |
|---|---|
| North America | |
| Canada | 7-10 |
| Europe | |
| United Kingdom | 3-5 |
| Germany | 6-8 |
| France | 6-8 |
| Italy | 6-8 |
| Spain | 8-10 |
| Austria | 8-10 |
| Hungary | 8-10 |
| Slovakia | 8-10 |
| Slovenia | 8-10 |
| Croatia | 8-10 |
| Romania | 8-10 |
| Bulgaria | 8-10 |
| Poland | 8-10 |
| Switzerland | 8-10 |
| Sweden | 8-10 |
| Denmark | 8-10 |
| Finland | 8-10 |
| Netherlands | 7-10 |
| Luxembourg | 8-10 |
| Belgium | 7-10 |
| Czech Republic | 8-10 |
| Lithuania | 10-14 |
| Ireland | 8-10 |
| Portugal | 10-14 |
| Iceland | 10-14 |
| Oceania | |
| Australia | 7-15 |
| New Zealand | 7-12 |
| South America | |
| Colombia | 10-20 |
| Chile | 11-14 |
| Brazil | 22-35 |
| Asia | |
| Singapore | 4-7 |
| Malaysia | 5-7 |
| Metro Manila, Philippines | 4-9 |
| Other regions in the Philippines | 5-15 |
| Japan | 4-7 |
Transit time does not include our 1-2 business day processing time.
International taxes and duties must be paid by the customer upon receipt. We do not calculate or collect these fees.
You can view specific delivery times on the checkout page. Please note that delivery time needs to include our processing time, which is generally 1-2 business days. The total time it takes for your order to arrive includes both the delivery time and the processing time from when you place your order.
A tracking number will be sent to you when the order has been dispatched.
We disclaim any liability for non-delivery issues arising from the customer's unavailability, erroneous delivery details, or the customer's location being out of the designated delivery areas. Upon transfer of the goods to the carrier, all responsibilities incumbent upon us cease. It is the customer's duty to liaise directly with the courier service to resolve any delivery-related matters.